Frequently asked questions about neevio
General
Planning and building product, end to end. Initiatives, issues, cycles, and the docs that explain them live in one workspace. The work stops being spread across five tools that never quite agree.
Teams running more than one thing at a time who need every one of them to stay visible. It fits a five person startup and a five hundred person org, and the structure grows as you do.
Most teams are running their first cycle the same afternoon. No engineering work, no migration project, no onboarding specialist. Sign up, invite people, connect the tools you already use.
Yes. We connect to the major platforms teams rely on for chat, source control, design, and issue tracking. Each one takes a single sign in.
We’re SOC 2 Type II certified, everything is encrypted in transit and at rest, and we never train a model on your workspace content. Our security page has the detail.
Yes. The Free plan runs real work for as long as you like, with no time limit. Pro comes with a 14 day trial and no card up front.
Pricing
Yes. Paying annually saves you about 25% compared to monthly billing. We charge once per year and the discount is applied automatically at checkout, no promo code needed.
Yes. You can switch plans whenever you want from your billing settings. Upgrades take effect immediately and we prorate the difference. Downgrades apply at the start of your next billing cycle.
You’ll get a notice when you’re close to the limit. Once you reach it, you can either upgrade your plan or remove inactive members. We never auto charge you for going over.
Pro comes with a 14 day free trial, no credit card required. You can switch back to Free at any point during the trial without losing your data.
Yes. If you’re not satisfied within 14 days of an annual purchase, contact our support team and we’ll issue a full refund.
Integrations
Yes, on every plan including Free. No connection limits, no per integration fee, and nothing held back for a higher tier.
Usually under a minute. Pick the integration, sign in once, choose what it syncs to. No keys, no config files, no engineer.
Tell us on the request page and it goes on the public roadmap. If you can’t wait, the API wires up almost anything with a webhook or a REST endpoint.
No. They run on a sync layer separate from the workspace, and each one updates independently and in parallel. Connecting more tools never makes the workspace feel heavier.
Security
Only the people you invite. We never read your workspace without explicit consent, and every authorised support session is logged and time limited.
Yes. neevio is SOC 2 Type II certified and fully GDPR ready. You can request our compliance documentation at any time.
All data is encrypted in transit and at rest, and hosted in independently audited cloud regions. Enterprise teams can choose where their data lives.
Yes. SAML single sign on is available on higher tiers, and role based access controls permissions down to the individual project.
Support
Reach our support team through chat or email on every plan, including Free. Most questions get a response the same day.
Support runs during standard business hours for all teams, with guaranteed faster response times on Pro and priority routing for Enterprise.
The help center has searchable guides, onboarding walkthroughs, and best practices. Most teams find an answer there before they need to reach out.
Yes. We import projects, issues, and comments from Jira, Linear, Asana, and Trello, with hands on help for larger moves. Contact us to scope it.
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The Help Center goes deeper, and support answers what it doesn't cover.