neevio is the system product teams plan and ship in. Support is where we find out whether it actually holds up.
We are a small, distributed team building a tool that thousands of product teams run their week on. Support is not a ticket queue here — it is the shortest path between someone hitting a rough edge and that edge getting fixed.
As a Product Support Specialist you will answer hard questions from technical users, turn what you learn into documentation and issues, and sit close enough to engineering that the pattern you spotted on Tuesday can ship on Thursday.
Location & work mode
neevio is remote-first, with optional co-working space in a handful of cities. This role is open to candidates in U.S. and Canada Pacific or Mountain time zones. We value deep focus and async collaboration, with deliberate moments to meet in person.
What you'll do
- Answer technical questions from product, engineering, and design teams using neevio every day.
- Reproduce and file the bugs behind the questions, with enough detail that nobody has to ask you a follow-up.
- Own the parts of the documentation your answers keep pointing at.
- Spot the pattern across twenty conversations and bring it to the team that can fix it.
- Help newer teammates get up to speed on the product's harder corners.
What we're looking for
- Several years supporting a technical product, ideally one developers use directly.
- Writing that is clear under pressure — most of this job is written.
- Genuine curiosity about how the product works, not just how to route the question.
- Comfort with ambiguity and a small team's worth of ownership.
- Overlap with Pacific or Mountain business hours.
Nice to have
- Experience with issue tracking or developer tooling.
- A track record of turning support themes into shipped product changes.
- Familiarity with APIs and reading a stack trace without flinching.
What we offer
- Competitive salary and meaningful equity.
- Health, dental, and vision cover.
- A remote-first setup with a budget for wherever you work best.
- Paid time off that people actually take.
We review every application ourselves. If the role is not quite right but the work sounds like yours, tell us what you would want to build instead.
neevio is an equal opportunity employer. We welcome applicants from every background and are happy to make adjustments to the process on request.